Tell It Like It Is and Still Build a Booming Business with Chick-Fil-A Franchisee Mark Nichols

Big A and Wally
May 23, 2023

"If we can make our young people successful, then we’re successful." Let's tackle burnout as a business owner, having the best employee relationships, and building an amazing leadership system with Mark Nichols, Chick-Fil-A Franchisee. This episode is chock-full of amazing wisdom on employee systems from the best in the business.

Join Big A and Wally as they interview Nichols about his transition from working the day-to-day operations when he realized he was getting sucked into this never-ending cycle. He goes deep into what it looks like to be a leader and drive the future of the business forward, giving hot tips on how to expect much of your team while balancing real friendships with them.

Key Takeaways:

  • When is it time to stop working IN the business and instead work ON the business?
  • How to have the best working and personal relationships with your employees and those under you in positions of leadership.
  • Why trust is ESSENTIAL to have a leadership system that works both for you and for your workers.
  • How do we maintain a level of accountability with those employees that you build friendships with?

Connect with Big A and Wally:
View From The Top Website:
The Climb Newsletter:
Big A’s Linkedin:
Wally’s Linkedin:
View From The Top Book by Aaron Walker:
Am I Real Resource:

More about Mark:

"My wife, Jennifer and I have been married for 37 years and have three boys, Brad (Holly), Wes (Karla) and Trey as well as 4 wonderful grandchildren. I am a born-again Jesus-follower who enjoys my spending time with grandkids, fishing, the mountains, friends and playing tournament poker. I am a Franchise Owner with Chick-fil-A, operating two free-standing locations as well as owning commercial and residential rental real estate. I started working at Chick-fil-A as a team member for $3.50 an hour as a teenager."

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